Built for confidence

How FreelancerPeople keeps you safe

Every order is protected by escrow, every seller is identity-verified, every review is earned on real work, and real people stand behind it all. Here is exactly how your money, your data and your projects stay protected — from the first message to the final payout.

  • 100% escrow-protected
  • Identity-verified
  • On-platform safe
  • Real human support

How your protection works

Money is safe at every step

Whether it’s a packaged SERVE or a custom contract, fixed-price or weekly hourly, the same escrow flow protects both sides from start to finish.

  1. 01

    Fund into escrow

    The buyer funds the order into secure escrow before any work begins. The money is held safely — not in a seller’s pocket.

  2. 02

    Work delivered

    The seller does the work and submits the delivery through the platform, with everything kept on record in the order.

  3. 03

    Buyer reviews

    The buyer reviews the delivery against the brief and accepts it, or requests changes — all while funds stay protected.

  4. 04

    Funds released

    Once the delivery is accepted, the Payment Team releases earnings to the seller after a short clearance window.

Eight ways we protect you

The safeguards behind every order

  • 100% escrow protection

    Every order and contract is funded into secure escrow before any work begins. Money is held safely — not in a seller’s pocket — and released only after the delivery is reviewed and accepted. The same protection applies to packaged SERVEs and custom contracts, whether fixed-price or weekly hourly.

  • Secure payments & the Payment Team

    Buyers top up a protected wallet and pay through encrypted, monitored channels. On approval, the Payment Team moves seller earnings into payout after a short clearance window. Any fees that apply are always shown at checkout before you confirm — no surprises.

  • KYC identity verification

    Before a seller can withdraw earnings they complete KYC identity verification, confirming they are a real, accountable person. It raises the bar for everyone and gives buyers confidence the talent is genuine. Documents are handled privately and used only to confirm identity.

  • Dispute resolution in the Resolution Center

    If a buyer and seller can’t agree on a delivery, the Resolution Center helps. Funds stay protected in escrow while both sides share their story and a fair, evidence-based outcome is reached. A calm, structured path forward — not a stalemate.

  • Content moderation by Trust & Safety

    Listings, messages and profiles are watched over by the Trust & Safety team alongside the Marketplace Team, who review and publish content. Misleading offers, prohibited services and abuse are removed, and rule-breaking accounts face action.

  • Privacy & data protection

    Your personal information belongs to you. We collect only what we need, protect it with strong safeguards, and never sell it. Verification records, payment details and private messages stay confidential. See the Privacy page for exactly how your data is used.

  • Verified reviews & anti-fraud

    Reviews come from real, completed orders — not anonymous strangers — so ratings actually mean something. Automated checks and the Trust & Safety team look for fake feedback, manipulated ratings and other forms of fraud.

  • Reporting & rapid response

    Reporting something that feels wrong is quick, and it matters. Flags reach the Trust & Safety team, who investigate and act — often removing harmful content or restricting accounts. Your reports protect the whole community, and the Support team is always reachable.

If something goes wrong

A clear path when a deal hits a snag

Even on a careful marketplace the occasional problem is unavoidable. The first step is almost always a direct conversation in the order chat; most issues resolve right there. If they don’t, open a case in the Resolution Center — funds stay safe in escrow, both parties present evidence, and a fair decision is reached. For safety concerns, harassment or rule-breaking, report it so it reaches the Trust & Safety team. The Support team is there whenever you need guidance.

Staying safe on FreelancerPeople

The most important habit is keeping everything on-platform: payments, messages, files and agreements inside FreelancerPeople, so escrow protects your money, conversations are on record, and our team can step in. The moment a deal moves off-platform those protections disappear — and that is where scams happen. Be cautious of anyone pressuring you to pay outside, asking for sensitive details, or rushing you. Share only what a project needs, trust your instincts, and report anything that feels off. Staying on-platform is your safety net.

Our commitment to you

Trust isn’t a feature we built once; it’s the standard we hold ourselves to daily. We’re committed to a marketplace where buyers hire with confidence, sellers are paid fairly for honest work, and everyone is treated with respect. Real people on our Trust & Safety, Payment, Marketplace and Support teams stand behind your experience.

We’re here to help

Have a question, or something to report?

Reach a real person on our team, or browse answers in the Help Center any time.

Contact our team Visit the Help Center