Built for confidence

How FreelancerPeople keeps you safe

Freelance orders are funded into escrow before work starts, earnings can only be withdrawn after identity verification, reviews come from real completed orders, and every report is reviewed by a person. Here is how FreelancerPeople protects your money, your data and your work - and exactly what to do if something goes wrong.

  • Escrow on freelance orders
  • KYC before payouts
  • On-platform safe
  • Reports with human review

How your protection works

Money is safe at every step

Every freelance order, whether a packaged SERVE or a custom contract, fixed-price or weekly hourly, follows the same escrow flow from start to finish. Digital product purchases are delivered instantly instead and are covered by our refund policy.

  1. 01

    Fund into escrow

    The buyer funds the order into escrow before any work begins. The money is held by the Platform - it is not sent to the seller.

  2. 02

    Work delivered

    The seller does the work and submits the delivery through the platform, with everything kept on record in the order.

  3. 03

    Buyer reviews

    The buyer checks the delivery against the brief and accepts it or requests changes, within the review window shown on the order - funds stay in escrow the whole time.

  4. 04

    Funds released

    Once the delivery is accepted, or the review window shown on the order ends, earnings are released to the seller after the clearance window shown in the earnings view.

Eight ways we protect you

The safeguards behind every order

  • Escrow on freelance orders

    Every freelance order and contract, fixed-price or weekly hourly, is funded into escrow before any work begins. The money is held by the Platform and released to the seller only after the delivery is reviewed and accepted, or the review window shown on the order ends. Digital product purchases are delivered instantly instead and are covered by our refund policy.

  • Payments, wallet and payouts

    All payments run through the Platform in USD, and any fees or taxes that apply are shown at checkout before you confirm - no surprises. Approved refunds are credited promptly to your FreelancerPeople wallet, which you can spend or withdraw. Seller earnings reach payout after the clearance window shown in the earnings view, and withdrawing requires identity verification and a verified payout method. See the payment terms.

  • KYC identity verification

    Identity verification (KYC) is required before a seller can withdraw earnings and before a buyer manually releases escrow funds, so money only ever moves to and from verified, accountable people. It is not required just to open an account, so treat any new contact with the same care you would anywhere online. Verification documents are handled privately and used only to confirm identity.

  • Dispute resolution in the Resolution Center

    If a buyer and seller cannot agree on a delivery, either side can open a case in the Resolution Center. Funds stay in escrow while the case is open, both sides submit evidence, and the parties can agree a settlement between themselves or ask FreelancerPeople to decide. A structured path forward - not a stalemate.

  • Content review before and after publishing

    New listings, job posts and digital products go through automated pattern checks for prohibited content, and higher-risk listings are held for human review before they go live. Anything reported afterwards is reviewed by a person. These checks catch patterns, not everything, which is why reports matter - see the community guidelines and prohibited uses.

  • Privacy & data protection

    Your personal information belongs to you. We collect only what the Platform needs, we never sell it, and verification records, payment records and private messages stay confidential. If a data breach ever affects your personal data, we will notify you within 72 hours. The privacy policy explains exactly what we collect and why.

  • Reviews from real orders

    A review can only be left after a completed order or a paid purchase - never by anonymous strangers - so ratings reflect real work. Simple automated rules keep suspicious patterns, such as repeated reviews between the same two accounts, out of public ratings, and reported reviews are checked by a person. Fake reviews violate our community guidelines.

  • Reporting, enforcement and appeals

    Use the Report option where it appears, on digital products, seller stores, product reviews and job posts, and report anything else through a support ticket. Every report gets a case code you can track in My Reports, and a person reviews it. Confirmed violations are recorded on the account and can lead to content removal, warnings or suspension, each of which can be appealed; a permanent ban is reserved for the most serious cases and is final. Where the law requires action on a content complaint, we act within 72 hours.

If something goes wrong

A clear path when a deal hits a snag

Even on a careful marketplace the occasional problem is unavoidable. The first step is almost always a direct conversation in the order chat; most issues resolve right there. If they do not, open a case in the Resolution Center for a freelance order - funds stay in escrow while the case is worked through - or a refund request from your order page for a digital product. For safety concerns, harassment or rule-breaking, use the report option on the content itself, and open a support ticket whenever you need guidance.

Staying safe on FreelancerPeople

The single most important habit is keeping everything on the Platform: payments, messages, files and agreements. On-platform payments are protected, conversations stay on record, and we can step in with evidence when something goes wrong. The moment a deal moves off-platform those protections disappear - and that is where scams happen. Be cautious of anyone pressuring you to pay outside, asking for sensitive details, or rushing you.

For buyers

  • Never pay outside the Platform, and be wary of anyone who asks you to.
  • Agree the scope in writing in the order chat before work starts, and keep any changes there too.
  • Check a seller's reviews and completed-order history before you order.
  • If a delivery is not right, use the review window and the Resolution Center instead of settling privately.

For sellers

  • Only start work on a funded order; never work against a promise of payment outside the Platform.
  • Keep requirements, revisions and deliveries inside the order so there is always a record.
  • Never share your password or one-time codes; we will never ask for them.
  • If a buyer asks for more than the order covers, use order tools such as extras or a custom offer, not informal side deals.

Report anything that feels off, even if you are not sure. Reports are confidential and every one is reviewed by a person.

Copyright and stolen work

If someone is selling or displaying your work without permission, file a copyright complaint from the report option on the product page or through a support ticket. A valid complaint identifies the rights owner, describes the work, and includes a sworn statement that the claim is made in good faith. We act on valid complaints, and under the Copyright Rules, 2013 the complainant then has 21 days to obtain a court order; if none is produced in that time, access to the material may be restored. The full process, including what happens to mistaken or bad-faith claims, is in our IP and copyright policy.

Enforcement and appeals

When we act on a violation, we tell the affected user what happened and why. Formal warnings are recorded on the account with a reference code. Serious or repeated violations can lead to content removal, listing suspension, account suspension or, in the most serious cases, a permanent ban. A suspended user can still sign in to open a support ticket and appeal the decision; each case can be appealed once, and a granted appeal reverses the action taken.

Working with law enforcement

FreelancerPeople is an intermediary: sellers are independent, contracts form between buyer and seller, and we do not initiate, select or modify what sellers publish. We cooperate with lawful orders from courts and authorized government agencies, including removing unlawful content and providing information within the timelines the law sets, and we retain registration records for 180 days after an account closes, as Indian law requires.

Grievance Officer

Our Grievance Officer handles complaints about the Platform or content on it. Write to support@freelancerpeople.com or open a ticket on the Support page. Every complaint receives a ticket number for tracking, is acknowledged within 24 hours, and is resolved within 15 days. Complaints about non-consensual intimate imagery are acted on within 24 hours, and other content complaints within 72 hours where the law requires it. Nothing on this page limits any rights you have under the Consumer Protection Act, 2019 or other applicable law.

Our commitment to you

Trust is not a slogan; it is the set of systems described on this page, and we keep improving them. We are committed to a marketplace where buyers order with confidence, sellers are paid for honest work, and problems are handled openly, on the record, with a clear outcome. The rules that govern all of this live in our terms of use and privacy policy.

We’re here to help

Have a question, or something to report?

Open a support ticket and track it to resolution, or browse answers in the Help Center any time.

Contact our team Visit the Help Center